poor technical support DO NOT TRUST THEM

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poor technical support DO NOT TRUST THEM
Reviewed on October 27, 2016

What do you like best about this product?

What do you like best about this product?

Customer support is not helpful. Also, they do not sell a turnkey solution. If they say it is turnkey, do not believe it. They only installed software and they don’t give installation files. If do you want to move to another server, you have to buy a new license.

What could be improved about this product?

They should improve their customer support. It is terrible. They have a ticket system, but most of the time they do not respond your tickets and emails. If they reply, they usually say “for customization, contact sales department. ” They have a customization minimum charge of $1500.

Also, if do you want to update the software you have to pay (minimum $2000).

What was your main concern about buying this software?

The sales manager only thinks about money. He wants to charge extra for everything. If do you want to change your server, you have to pay. If you need a back up system, you have to pay. If you do have some questions, they will say to talk with the sales manager.

What business problems are you solving? What benefits have you seen?

We spent almost 2 years setting up this system. We paid extra to freelancers, but at the end of the day it is still not working well. We will be moving on to another software that works.

http://technologyadvice.com/products/voipswitch/
koray E.